Account Manager

The opportunity

Following its acquisition by CGA, CPL Online are looking for a highly experienced, ambitious and passionate Account Manager to join our team, ready for the next exciting phase of business growth.

You will be helping a sector leading business within the hospitality market, working with some of the world's biggest brands, delivering training technologies to improve the customer experience. 

Our Account Managers work closely with many of the UK’s leading hospitality businesses.   Managing a portfolio of renowned clients, ytou will builds& maintain strong & long-lasting peer to peer relationships with key stakeholders & decision makers.  

This role is crucial in driving business growth through best in class client management and developing proactive account plans in order to meet client retention & budget targets.  

As an expert on both the market and CPL Online’s suite of services, you will identify propose, upsell & implement the most appropriate projects or solutions in order to exceed our client’s ROI & service expectations.  

As a member of the Client Management Team, you will play a a critical role in driving wider business objectives and the implementation of CPL Online’s business strategy.  Demonstrating great leadership skills, you must be a credible and influential mentor for the Account Managers,  Account Executives &  our Support Team.

You will also need at least three years experience in managing and mentoring a sizeable team of five Account Managers or more. You will be responsible for nurturing and motivating them to meet the team and business objectives and enhance their own personal development. This Account Manager will become a custodian of CPL Online’s culture & core values.

The right candidate will lead from the front, managing our people proactively by bringing structure and support to the team, through timely management information, sector insight and knowledge sharing. 

The Role

Project management & delivery

  • Oversee the delivery of all work & deliveries for the client, ensuring work is delivered to the highest standard & on time.
  • Review project plans, providing feedback & advice for enhancements where necessary
  • Set regular milestones for project review, ensuring all work is completed to a high quality & in a timely manner
  • Conduct final review of key presentations, applying advanced market understanding & strategic thinking to ensure all presentations provide the client with SMART recommendations which are in line with their business objectives

Client Management

  • Responsible for delivering excellent customer service at all timesEnsure all contractual obligations are met
  • Work with Client managers to ensure clients are engaged with product suite
  • Ensure contract renewals are signed & agreed two months in advance of contract expiry
  • Produce yearly account plans for each client, identifying new opportunities & strategies for growth
  • Ensure all meetings/ on-sites are well planned to achieve optimum client engagement
  • Grow network of stakeholders across client businesses, building & maintaining strong peer to peer relationships through regular on site visits & face to face meetings
  • Drive revenue generation & sales pipeline to meet & exceed agreed revenue targets


Job Requirements

  • Educated to degree level but most importantly has a passion for the hopitaliity industry and brands within it.
  • Credible experience as an Client/Account Manager with a minimum of three years experience in managing a sizeable team.
  • Great relationship skills, both with clients and colleagues alike.